Manage your subscription

Subscription changes happen in the billing portal, a secure page hosted by our payment provider. Card details are entered there and never touch AidenSEO servers.

Open the billing portal

Go to Settings, then Billing, and choose Manage subscription. The portal opens in a new tab, already signed in for your organization. When you are done, use Return to AidenSEO so the app refreshes with the new state.

Owners only

The button is visible only to owners. If you cannot see it, ask an owner of the organization, or have one transfer ownership to you.

Start a subscription

On the billing page, pick the plan and the billing period you want.

Enter your payment details in the portal checkout. Cards are accepted everywhere, and SEPA direct debit is available for European customers.

Confirm. Your bank may ask for a 3D Secure confirmation.

You are redirected back to AidenSEO and the new limits apply immediately.

Upgrade or downgrade

Choose Update plan in the portal and select the new plan.

Upgrading takes effect immediately. You are charged the prorated difference for the days left in the current period.
Downgrading takes effect at the end of the current period. You keep the higher limits until then and nothing is refunded for the days already paid.

Before a downgrade takes effect, bring your usage under the target plan limits. If you are above them on the renewal day, the excess becomes read only rather than being deleted.

Change the payment method

In the portal, open Payment methods, add the new card, then set it as default. Remove the old one afterwards. Doing it in this order avoids a window where the organization has no valid method.

If a payment failed, adding a working method triggers an immediate retry rather than waiting for the next scheduled attempt.

Cancel

Choose Cancel plan in the portal and confirm.

Cancelling stops the renewal, it does not end the subscription on the spot. You keep every paid feature until the last day of the period you already paid for. The billing page shows that date, and the label changes to "Cancels on".

After that date the organization moves to the Free plan. Projects, audits and briefs stay in place. Anything above the Free limits becomes read only, and the data older than 30 days is hidden until you subscribe again.

To undo a cancellation before the end of the period, choose Renew plan in the portal. Nothing was lost in the meantime.

Reactivate later

Subscribing again from the billing page restores the previous limits and unhides the data. Historical records are kept for 12 months after a cancellation, so a return within that window finds the workspace as it was.

Refunds

We refund a payment made by mistake, for example a yearly renewal you meant to cancel, when you ask within 14 days of the charge. Contact support from the billing portal so the request arrives with your invoice reference.