Invoices and receipts
Download your documents, set your billing details and add a VAT number.
Every payment produces an invoice, available as a PDF in the billing portal and sent by email on the day it is issued.
Download an invoice
Open Settings, then Billing, choose Manage subscription, and open the Invoice history section. Each line shows the date, the amount, the status and a download link.
Invoices are numbered sequentially and never change once issued. If a detail is wrong, we issue a credit note and a corrected invoice rather than editing the original.
Set the details that appear on invoices
In the portal, open Billing information. You can set:
- the company name and address printed on the document,
- the billing country, which decides the tax treatment,
- the billing email address, which receives every invoice,
- a purchase order or reference line, useful when your finance team requires one.
Change the details before the renewal
An invoice takes the details recorded at the moment it is issued. Update them before your renewal day and the next document is already correct.
VAT number
Business customers in the European Union can enter a VAT number in Billing information. We validate it against the VIES service.
When the number is valid and your country differs from ours, the reverse charge mechanism applies, tax is removed and the invoice carries the corresponding mention. When validation fails, VAT is charged at your local rate. You can add the number later and it applies from the next invoice onward.
Billing email
By default invoices go to the owner who started the subscription. Set a dedicated address, for example your accounting mailbox, in Billing information. That address receives invoices and payment failure notices, and does not need an AidenSEO account.
Failed payments
If a charge fails, the invoice stays in "open" status and we retry three times over the following week. The billing page shows a banner with a Pay now button that lets you settle it right away with a new card.
Common questions
Can I get an invoice for the trial? No, the trial is free and produces no document.
Can I pay by bank transfer? Yearly Pro subscriptions can be paid by transfer for teams that require it. Ask support before your renewal, since the setup takes a few days.
Where is my receipt for a Lifetime purchase? In the same invoice history. A Lifetime purchase produces one invoice and no renewal.