Frequently asked questions
Short answers to the questions support receives most often.
Accounts
Can I use one account for several companies? Yes. One account can belong to any number of organizations, and you switch between them from the sidebar. See Organizations.
I signed up with Google, can I switch to a password? Yes. Set a password from Security, then disconnect the provider if you want to.
I never received the verification email. Check spam, confirm the address you typed, then send a new link from the waiting screen. See Create your account.
How do I change the email address on my account? From Profile. The change applies only after you click the link sent to the new address.
Teams and permissions
What is the difference between an admin and an owner? Admins manage people, owners manage people and money. Only owners can change the plan, update the card or delete the organization. See Invite your team.
Someone left the company, what do I do? Remove them from Settings, then Members. Their access ends immediately and their work stays in the organization. If they were an owner, transfer ownership first.
Can two people work on the same project at the same time? Yes. Changes appear for everyone within a few seconds, and each item records who changed it.
How many members can I invite? Two on Free, unlimited on Pro and Lifetime.
Billing
Do I need a card to start the trial? No. The 14 day Pro trial starts without any payment information.
What happens when the trial ends? The organization moves to the Free plan. Nothing is deleted, and anything above the Free limits becomes read only until you subscribe.
Can I switch from monthly to yearly? Yes, from the billing portal. The unused part of the current month is credited against the yearly price. See Manage your subscription.
I cancelled by mistake. Choose Renew plan in the billing portal before the end of the current period and nothing changes.
Where are my invoices? In the billing portal, under invoice history. See Invoices and receipts.
Can I add my VAT number? Yes, in the billing information section of the portal. It applies from the next invoice.
The assistant
Does the assistant see my competitors' sites? No. It reads what AidenSEO collected for your own projects.
Do my conversations train a model? No. They are used to produce your answer and nothing else. See AI assistant.
Can I turn the assistant off for the whole team? Yes, an owner can disable it under Settings, then General.
Data
How long do you keep my data? Thirty days of history on Free, 24 months on Pro and Lifetime. After a cancellation, records are kept for 12 months so a returning organization finds its workspace intact.
Can I export everything? CSV export is available on every plan. Pro and Lifetime add JSON and API access.
How do I delete everything? Delete the organization as an owner, then delete your account from Profile. Both actions are permanent.
Still stuck
Contact support
Use the help button in the app, or write from the billing portal for anything related to payments. Include your organization name and, when relevant, the invoice reference: it saves a round trip.